Effective Date: July 28, 2024

At Sweet Distractions Press, we are committed to ensuring your satisfaction with our products and services. If you are not completely satisfied with your purchase, we are here to help. Please read our Refunds and Returns Policy carefully to understand your rights and our procedures.

Contact Information
If you have any questions or need assistance with a return or refund, please contact us at:

• Email: hello@sweetdistractionspress.com

• Address: 636 Gause Blvd E, STE 304 #102, Slidell, LA 70458, USA

1. General Return Policy

1.1 Eligibility for Returns

• Physical Merchandise: You may return physical merchandise (such as books, clothing, and other items) within 14 days of delivery.

• Digital Products: Digital products, including courses and e-books, are non-refundable.

1.2 Conditions for Returns
To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• You must provide proof of purchase (e.g., order confirmation, receipt).

1.3 Non-Returnable Items
Certain items cannot be returned, including:

• Gift cards

• Downloadable software products

• Custom or personalized items

2. Return Process

2.1 Initiating a Return
To initiate a return, please follow these steps:

1. Contact our customer support team at hello@sweetdistractionspress.com to request a return authorization. Please include your order number, the item(s) you wish to return, and the reason for the return.

2. Once your return is approved, we will provide you with instructions on how to send your item back to us.

2.2 Shipping Costs

• You will be responsible for paying for your own shipping costs for returning your item.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

2.3 Return Address
Please send your returned item to the following address:

Sweet Distractions Press
636 Gause Blvd E,
STE 304 #102,
Slidell, LA 70458, USA

3. Refunds

3.1 Processing Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

3.2 Refund Timeframes

• Credit Card Payments: Refunds typically take 5-10 business days to appear on your credit card statement, depending on your card issuer’s policies.

• Other Payment Methods: Refunds for other payment methods may take longer, depending on the processing time of the payment provider.

3.3 Partial Refunds
Partial refunds may be granted in certain circumstances, such as:

• Items that are returned more than 30 days after delivery.

• Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

4. Exchanges

4.1 Eligibility for Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at hello@sweetdistractionspress.com to request an exchange authorization.

4.2 Exchange Process
Once your exchange is approved, we will provide you with instructions on how to send your item back to us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

5. Cancellations

5.1 Order Cancellations
You may cancel your order within 24 hours of placing it. To cancel your order, please contact us at hello@sweetdistractionspress.com. If your order has already been shipped, you will need to follow the return process outlined above.

6. Damaged or Defective Items

6.1 Reporting Damaged or Defective Items
If you receive a damaged or defective item, please contact us at hello@sweetdistractionspress.com within 7 days of delivery. Please include your order number, a description of the issue, and photos of the damaged or defective item.

6.2 Resolution
We will work with you to resolve the issue by offering a replacement, repair, or refund, depending on the circumstances.

7. Customer Support
Our customer support team is here to assist you with any questions or concerns you may have. Please feel free to contact us at hello@sweetdistractionspress.com for assistance.

8. Changes to This Policy
We may update this Refunds and Returns Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our Website and, if applicable, by sending you an email notification.

Thank you for shopping with Sweet Distractions Press. We value your business and are committed to providing you with the best possible service.